VIVAYA

Terms of Service

Conditions for using Vivaya services

Last Updated: April 3, 2026

Article 1 (Application)

These Terms of Service (hereinafter referred to as "Terms") set forth the conditions for using the SaaS headless CMS platform "Vivaya" (hereinafter referred to as the "Service") provided by isub Inc. (hereinafter referred to as the "Company"). Users of the Service (corporations and sole proprietors, hereinafter referred to as "Users") shall use the Service after agreeing to these Terms.

Article 2 (User Registration)

1. Users shall register to use the Service in the manner prescribed by the Company. 2. The Company may not approve the registration if it determines that the User has any of the following reasons, and shall not be obliged to disclose the reasons at all: (1) When false information is provided upon application for registration (2) When the application is from a person who has previously violated these Terms (3) Other cases where the Company determines that the registration is inappropriate

Article 3 (Fees and Payment Method)

1. As consideration for the Service, the User shall pay the usage fee separately determined by the Company and displayed on this website by the method specified by the Company. 2. If the User delays payment of the usage fee, the User shall pay a late fee at a rate of 14.6% per annum.

Article 4 (Prohibited Acts)

Users shall not engage in the following acts when using the Service: (1) Acts that violate laws or public order and morals (2) Acts related to criminal activities (3) Acts that infringe copyrights, trademarks, or other intellectual property rights included in the Service (4) Acts that destroy or interfere with the functions of the server or network of the Company, other Users, or other third parties (5) Acts of commercially using information obtained through the Service (6) Acts that may interfere with the operation of the Company's services (7) Acts of unauthorized access or attempts to do so (8) Acts of collecting or accumulating personal information about other Users (9) Acts of using the Service for an improper purpose (10) Acts that cause disadvantage, damage, or discomfort to other Users of the Service or other third parties (11) Acts of impersonating other Users (12) Advertising, soliciting, or business acts on the Service not authorized by the Company (13) Acts of directly or indirectly providing benefits to antisocial forces in connection with the Company's services (14) Other acts that the Company determines to be inappropriate

Article 5 (Suspension of Provision of the Service, etc.)

1. The Company may suspend or interrupt the provision of all or part of the Service without prior notice to the User if it determines that any of the following applies: (1) When performing maintenance, inspection, or updating of computer systems for the Service (2) When provision of the Service becomes difficult due to force majeure such as earthquake, lightning strike, fire, power outage, or natural disaster (3) When computers or communication lines are stopped due to an accident (4) Other cases where the Company determines that provision of the Service is difficult 2. The Company shall not be liable for any disadvantage or damage suffered by the User or a third party due to the suspension or interruption of the provision of the Service.

Article 6 (Restriction of Use and Cancellation of Registration)

1. The Company may restrict the User from using all or part of the Service, or cancel the User's registration without prior notice, if the User falls under any of the following: (1) When violating any provision of these Terms (2) When it is found that there is a false fact in the registered matters (3) When there is a default in payment of fees, etc. (4) When there is no response to communication from the Company for a certain period (5) When there is no use of the Service for a certain period since the last use (6) Other cases where the Company determines that the use of the Service is inappropriate 2. The Company shall not be liable for any damages incurred by the User due to the actions taken by the Company based on this Article.

Article 7 (Withdrawal)

The User may withdraw from the Service by the withdrawal procedure determined by the Company.

Article 8 (Disclaimer of Warranties and Limitation of Liability)

1. The Company does not guarantee, explicitly or implicitly, that the Service has no factual or legal defects (including defects related to safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security, errors or bugs, infringement of rights, etc.). 2. The Company assumes no responsibility for any damages incurred by the User arising from the Service. However, if the contract between the Company and the User regarding the Service (including these Terms) becomes a consumer contract stipulated in the Consumer Contract Act, this disclaimer provision does not apply. 3. Even in the case provided for in the proviso of the preceding paragraph, the Company shall not be liable for damages arising from special circumstances (including cases where the Company or the User foresaw or could have foreseen the occurrence of damages) among damages incurred by the User due to default or tort by the Company's negligence (excluding gross negligence). Furthermore, compensation for damages incurred by the User due to default or tort by the Company's negligence (excluding gross negligence) shall be limited to the amount of usage fees received from the User in the month the damage occurred. 4. The Company shall not be liable for any transactions, communications, or disputes that arise between the User and other Users or third parties in connection with the Service.

Article 9 (Changes to Service Content, etc.)

The Company may change the contents of the Service or discontinue the provision of the Service without notifying the User, and shall not be liable for any damage caused to the User thereby.

Article 10 (Changes to Terms of Service)

The Company may change these Terms at any time without notifying the User when it deems it necessary. If the User starts using the Service after a change to these Terms, the User shall be deemed to have agreed to the modified Terms.

Article 11 (Handling of Personal Information)

The Company shall appropriately handle personal information acquired through the use of the Service in accordance with the Company's "Privacy Policy".

Article 12 (Notice or Communication)

Notice or communication between the User and the Company shall be made in a manner determined by the Company. Unless a change is reported by the User in accordance with a method separately determined by the Company, the Company shall assume that the currently registered contact information is valid and send notice or communication to that contact information, which shall be deemed to have reached the User at the time of transmission.

Article 13 (Prohibition of Assignment of Rights and Obligations)

The User may not assign the status under the usage contract or the rights or obligations under these Terms to a third party or offer them as collateral without the prior written consent of the Company.

Article 14 (Governing Law and Jurisdiction)

1. The interpretation of these Terms shall be governed by the laws of Japan. 2. In the event of a dispute regarding the Service, the court having jurisdiction over the location of the Company's head office shall be the exclusive agreement jurisdictional court.